Frequently Asked Questions
How does the AlignVita 3-in-1 Back Massager work?
The AlignVita 3-in-1 Back Massager works by combining vibration massage, controlled compression, and heat therapy to support the lower back and help ease everyday muscle tension. These functions work together to promote comfort, relaxation, and better lumbar support during use.
How often can I use the AlignVita 3-in-1 Back Massager?
The AlignVita 3-in-1 Back Massager is designed for regular use. Most people find that short sessions of around 10–15 minutes, once or twice a day, fit comfortably into their routine. Always adjust the settings to suit your comfort level.
Can I use the massager while sitting or lying down?
Yes. The AlignVita 3-in-1 Back Massager can be used while sitting on a chair or lying down on a flat surface, as long as it is positioned comfortably against your lower back.
How much does shipping cost?
Shipping is free on all orders to Australia.
Does it have adjustable settings?
Yes. The massager features adjustable vibration modes, intensity levels, and an optional heat function so you can personalise each session to your comfort level.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at shopalignvita@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.